System Utilization and Changes in Implemented Information Systems: A Case Study

The implementation phase of the software development life cycle is critical for continued organizational success. As organizations evolve their business processes after the launch of a new system, the system needs to continue to evolve in order to take advantage of these opportunities. In this research, we explore the changes that take place in a large manufacturing system in order to understand the relationships between system usage, business process change, and system change. Our research shows close relationships between the most utilized screens in the system, the core business process, and the changes requested by users of the system. We also examine the effect of prioritizing changes on the time to implement these changes.